Frequently Asked Questions
Everything you need to know about your Mellow shopping experience.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for a refund incur a small restocking fee.
How do I find the right size for me?
Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric elasticity mentioned in the description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
How should I care for my Mellow garments?
To ensure longevity, we recommend washing most items in cold water on a gentle cycle and hanging them to dry. Specific care instructions are located on the inner care label of every garment.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.